Call Script
The Goal
Get a valid email for follow up.
Schedule a face-to-face or phone appointment.
"As experts in our industry, we can customize solutions to get you communicating better, working safer, smarter, and greener."
-United Imaging
Introduction
Corporations
Good Morning my name is ---------------------- ----------- from United Imaging. I am reaching out to you because we work with organizations like yours and help them get more out of what you have already made an investment in.
Healthcare
Good Morning my name is ---------------------- ----------- from United Imaging. Can I speak to your Administrator regarding regulations and patient reimbursement. I am reaching out to you because we work with Healthcare facilities like yours and help them maximize the investment they already made.
Colleges
Good Morning my name is ---------------------- ----------- from United Imaging. I am reaching out to you because we work with colleges like yours, showing them how been sustainable and going green can be an important driver to finding solutions to higher educations financial challenges.
preK-12 Schools
Good Morning my name is ---------------------- ----------- from United Imaging. I am reaching out to you because we work with schools to help them maximize their expenditure and help them get more out of what you have already made an investment in.
Purpose of Call
I wanted to see if you have some available time so I can introduce United Imaging to you. I will also like to use this opportunity to learn more about your business, process and any initiatives you may have, that we may be able to impact with UI technology.
Confirmation of Appointment
Face-to-Face
"Thank you (UI Sales Rep Name) will meet you at (Time Am/Pm) on (Day) the (M/D) at (address of meeting).
I will be sending you a Calendar invite shortly.
Thank you, have a great rest of the day."
Ready to Talk Now
"Great, let me transfer you to (UI Sales Rep Name) please hold briefly, and I will introduce you !"
(Stay on the line and introduce the potential customer to the UI sales rep. Let the UI Sales Rep know any pain points or interests the potential customer may have, during your discovery call.)
"Hello ( UI Sales Rep name). I have ( Prospect name ) on the phone. (Prospect name) is (Interest - Pain point). Thank you."
Objections
I don't have time to talk right now.
I understand, what is a better time for me to call back later today?
What is United Imaging and
what do you do exactly?
There is so much that we offer. United Imaging is a total office solution with four divisions. Document Solutions, Office Product, Technology Services, Contract Furnishing division, and a lot more.
There are many ways United Imaging may be able to impact your organization.
It can be as simple as seamless printing solution or as complex as a document management and workflow solution. We understand that every company is different and that is why our solutions are customized to fit your companies needs.
It is important for us to meet with you to find out what is more important to your organization right away that we may be able to impact.
I am confident that a 15-20 minutes meeting to discuss further will be worth it and time well spent.
Are you available
We have a company that is doing that for us and we have already made that investment.
I can understand how you feel and I am sure it may have been a long process for you. We find that organizations often have a process in place for what we do. Our goal is to meet with you and show you best business practices, give you insight into what other organizations like yours are doing right. If we identify there is no way we can impact your organization, then that’s great. At least you will have the peace of mind that you have made the right decision.
I am confident that a 15-20 minutes meeting to discuss further will be worth it and time well spent.
Are you available
We are not in the market for anything at this time.
This may come as a surprise to you, but we are not trying to sell you anything at this time. Our objective is to learn about your organization and your process. We have a huge portfolio of offerings that can make a difference to your bottom line and solutions that will actually lead to greater ROI. We find out that most organizations like yours looking to grow and expand, are always looking for ways to improve. And we do a great job of identifying some key areas and setting up a strategic roadmap on how to meet those challenges.
I am confident that a 15-20 minutes meeting to discuss further will be worth it and time well spent.
Are you available
We just upgraded our printers/copiers.
That is fantastic, is that printer or copier allowing you to do everything you need to do? We often find that the printer/copier is just an on-ramp to what you can do in terms of managing your work flow and ensure business continuity in case of an emergency. You will be shocked to know that most organizations do not have a contingency plan in place. Now that you have made this investment, we would love to show you how to get the most out of it.
I am confident that a 15-20 minutes meeting to discuss further will be worth it and time well spent.
Are you available
Ready to Talk Now
Great, let me transfer you to (UI Sales Rep Name) !
(Stay on the line and introduce the potential customer to the UI sales rep. Let the UI Sales Rep know any pain points or interests the potential customer may have, during your discovery call.)
Hello ( UI Sales Rep name). I have ( Prospect name ) on the phone. (Prospect name) is (Interest - Pain point). Thank you.